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VesselSinks.com - About Us
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VesselSinks.com

About VesselSinks.com

VesselSinks.com is a specialized online retailer that offers unique and affordable vessel sinks and faucets for the bathroom. We strive to offer quality bathroom fixtures that will allow our customers to realize the bathrooms of their dreams. It might sound dramatic, but the fact is that bathrooms are one of the most important rooms in the home and having an upgraded bathroom including a beautiful vessel sink and faucet is an ideal way to increase the value of your home, and make the time you spend in it more enjoyable.

Vessel Sinks have become the centerpiece of the modern bathroom, with so many shapes, colors and materials to choose from you can be sure that we offer a bathroom sink and faucet combination to satisfy your sense of style and exceed your expectations. Our sales staff has in depth knowledge of the latest bathroom design trends. We pre-filter products from all the top decorative plumbing manufacturers to narrow down only the most appealing vessels and faucets in their respective product lines.

Whether you are looking for a glass, stone, copper or ceramic sink you can be assured that we have something to fit your style and budget. Most of the unique sinks and faucets we offer are kept in stock in warehouses across the country and are usually shipped immediately, reducing the wait time for your new construction or bathroom remodel.

We welcome you to browse through our extensive online decorative plumbing fixtures catalog, and if you have any questions please do not hesitate to contact us.

Our Terms And Policies

Conditions of Sale & Return Policy:
  • Items can be returned within 30 days of the purchase date, unless otherwise specified on the product detail page. A 15% restocking fee (20% on models beginning with IND_) applies to all returns.
  • No returns or exchanges after 30 days from the purchase date.
  • Items must be in the original packaging and original condition, used items can not be returned.
  • Items purchased in volume (over 3 identical units) can not be returned or exchanged.
  • Drop shipped orders are subject to a $10 fee per shipment.
  • Custom made and special order items can not be returned or exchanged.
  • Product returns must first be authorized by a customer service representative and a Return Merchandise Approval (RMA) number must be provided.
  • Shipping costs are non-refundable.
  • Items shipped to a customer from outside of the destination country may be subject to customs or brokerage import fees which the receiver is liable for.
  • The owner/purchaser agrees that all goods remain the property of VesselSinks.com until full payment is received.
  • The customer is responsible for all shipping fees and brokerage charges involved in returning a product for exchange or refund.
  • VesselSinks.com is not obligated to pay labor or installation costs for the installation or un-installation of any product.
  • Items created by hand or with natural materials may not be exactly as shown in the photos and due to the hand crafted nature of the products, fluctuations in color and size may occur.

Shipping & Damaged Merchandise:
  • VesselSinks.com is not responsible for any time guarantees in shipping, we cannot and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated.
  • Many items shipped will require a signature upon delivery in order for us to verify receipt of the item.
  • Inspect your items immediately upon receipt, if there is a problem with your order or goods were damaged during shipping them we must be notified within 48 hours of receipt. Claims made after this 48 hour window may be denied.
  • Items with manufacturer defects or shipping damaged will be fixed or replaced, the customer is responsible for shipping the defective or damaged item(s) back to us.

Product Warranty:
  • All VesselSinks.com products come with a one year limited warranty unless otherwise specified. Some items are covered up to 5 years.
  • All VesselSinks.com products are warrantied against cracking, warping and manufacturer defects.
  • Warranty does not cover cracking of sinks by thermal shock (quick temperature changes from hot to cold and vice versa).
  • Warranty does not extend to items that are physically damaged under abnormal operating conditions as a result of misuse
  • Warranty does not extend to items that are damaged due to improper installation.
  • Warranty on copper sinks does not apply to changes in the finish due to the natural process of copper that patinas.
  • Warranty on sinks apply's to the structure only, not the finish. Leaving acidic foods, chemicals, cleaning products etc. can damage the finish.
  • Warranty claims must be handled directly between the customer and the manufacturer, not the retailer, VesselSinks.com

Disclaimer:

By purchasing and installing our products, you agree that VesselSinks.com and its parent, Millie Fitzpatrick Enterprises, LLC its employees and affiliates cannot be held responsible for any accidents, liabilities, misuse of products or damage caused. Millie Fitzpatrick Enterprises, LLC and VesselSinks.com cannot be held responsible for discrepancies, or inconsistencies that may occur due to manufacturing changes.

Privacy Policy:

1) Visitors & Information Collection: For each visitor to our website, we collect the domain name and e-mail address (where possible), the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as name and address, product preferences, product usage survey information and general member information. We never ask for a credit or for payment of any kind.

2) Usage of Information: The information we collect is used to send you free samples, coupons, rebates and free information. It is also used to improve the content of our website, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our website, shared with contractors who assist in mailing you free samples to try, used by us to contact consumers for survey and advertising purposes, disclosed when legally required to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our website. VesselSinks.com does not share or provide personally identifiable information to third parties, other than to our employees and contractors working on our behalf to provide free samples and information to you. There may be times when you are asked to supply your name and address for offers that are outside of VesselSinks.com, over which we have no further control. In those cases the outside offers will be clearly marked as such. Outside offers are strictly opt-in, which you can accept or decline and be guided by the policies of that particular offer.

3) Viewing and Changing Your Information: Site members may access, update or delete the profile information we maintain for them (e.g. free sample category preferences, postal address, etc). You can easily view, update or delete your information by signing-in to your account and editing your information in the "My Profile" section. Your personal information is password protected so that only you, or anyone that you provide your email and password to, will have access to your information.

4) Opt-Out/Member Cancellation: If you do not want to receive communications from us in the future, please let us know by signing into your account and clicking on the "Cancel My Account" link, or by writing to us at the above address. When you opt-out/cancel, we will permanently delete all information that you have previously supplied to us. There are no obligations or penalties for membership cancellation.

5) Cookies: With respect to cookies: We use cookies to store visitors preferences, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, customize web page content based on visitors' browser type or other information that the visitor sends.

6) Future Changes: From time to time, we may use member information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will send an announcement email to all of our members and post the policy changes to our website to notify you of these changes, and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically or contact us at the above postal or email address.

7) Site Security: When we transfer and receive data from you, we redirect visitors to a password protected secure server (via SSL encryption). Our hosting vendor has security measures in place in their physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

8) Contact Us: If you have questions or feel that we are not following its stated information policy, you may contact us at the email address below

E-mail: sales@vesselsinks.com

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